1. The name of the Company is The Reel Picture Ltd. Vat Number 8244813B.

2. Tickets Purchased online are non-refundable or exchangeable. Please treat collected tickets like cash as tickets that are lost or stolen cannot be replaced.

3. We charge a 40c booking fee.

4. Any Vouchers, Discounts, Loyalty Redemptions and Gift Cards can only be redeemed in person at Ticket Point of Sale.

5. All films carry an age restriction 12a, 15, 16 or 18 even if a ticket has been purchased online, the customer must bring Photo Identification, such as a passport, driving license, Garda Age Card or official student card. If the customer cannot provide ID when requested, the customer will not be admitted to the screen. The final decision on this matter rests with the Manager on Duty. All Children under the age of 12 must be accompanied by a Parent/Guardian over the age of 18. Film Certification is the law.

6. The Customer must produce the Credit or Debit card that they used to book or the customers booking reference to collect their tickets. 

7. Any Booking errors made by the customer are not the fault of the cinema and must be reported to the relevant cinema ASAP. If access to a film is denied to a customer as a result of the customer supplying the wrong booking information the cinema will not be at fault. No refund will be given but alternative access may be arranged in the form of tickets to an alternative screening that suits the customer.
You will not a get a refund for disliking a film.

8. If you fail to attend a performance for whatever reason you are not entitled to a refund. 

9. Your data will be held securely by the company and will not be passed on to any third parties without your express permission. Data collected will only be used in accordance with the purpose for which it was collected, and will not be used for any other use than that related to the cinemas.


10. Those who are of disturbance to other customers (excessive talking, excessive laughing, constant mobile phone use) in the cinema will be asked to leave without refund.

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